:root {
    --ty-bg: #edf3f7;
    --ty-navy: #08172f;
    --ty-blue: #0b5377;
    --ty-cyan: #18b7f0;
    --ty-orange: #f3a11a;
    --ty-border: #d8e2ea;
    --ty-text: #13496f;
    --ty-muted: #7da2ba;
    --ty-white: #ffffff;
    --ty-soft: #f7fbfe;
}

body {
    background: var(--ty-bg);
    font-family: "Segoe UI", Arial, sans-serif;
    color: var(--ty-text);
}

.panel-hero {
    background: #0a4a6b;
    color: #fff;
    border-radius: 14px;
    padding: .85rem 1.25rem;
    margin-bottom: 18px;
}

.panel-hero h2 {
    margin: 0;
    font-size: 2rem;
    font-weight: 800;
}

.panel-hero p {
    margin: 2px 0 0;
    color: #c8e9fb;
}

.search-faq {
    background: #fff;
    border: 1px solid var(--ty-border);
    border-radius: 12px;
    height: 52px;
    display: flex;
    align-items: center;
    padding: 0 14px;
    margin-bottom: 16px;
}

.search-faq input {
    border: none;
    outline: none;
    width: 100%;
    color: #547d99;
}

.filter-pills {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
    margin-bottom: 16px;
}

.pill {
    border: 1px solid #c9dbe8;
    background: #fff;
    color: #7ba0b8;
    border-radius: 999px;
    padding: 8px 16px;
    font-weight: 700;
    font-size: .95rem;
}

.pill.active {
    background: #0b5377;
    color: #fff;
    border-color: #0b5377;
}

.faq-group-title {
    font-size: .78rem;
    letter-spacing: .22em;
    font-weight: 800;
    color: #2f678f;
    margin: 18px 4px 12px;
}

.faq-item {
    background: #fff;
    border: 1px solid var(--ty-border);
    border-radius: 14px;
    padding: 18px;
    margin-bottom: 12px;
    display: block;
    align-items: center;
    justify-content: space-between;
    box-shadow: 0 0 0 rgba(0, 0, 0, 0);
}

.faq-left {
    display: flex;
    align-items: center;
    gap: 14px;
}

.faq-icon {
    width: 32px;
    height: 32px;
    border-radius: 10px;
    background: #f7efe3;
    color: #d79b27;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1rem;
    flex: 0 0 auto;
}

.faq-item h5 {
    margin: 0;
    font-size: 1.08rem;
    font-weight: 800;
    color: #0d4f76;
}

.faq-chevron {
    color: #9ab2c5;
    font-size: 1rem;
}

.help-box {
    background: #fff;
    border: 1px solid var(--ty-border);
    border-radius: 14px;
    padding: 18px 20px;
    margin-top: 18px;
}

.btn-ticket {
    background: #11a7e2;
    color: #fff;
    border: none;
    padding: 12px 18px;
    font-weight: 700;
}

.notice-card {
    background: #fff;
    border-radius: 14px;
    padding: 16px;
    border: 1px solid var(--ty-border);
    margin-bottom: 18px;
}

.notice-card ul {
    margin: 0;
    padding-left: 18px;
}

.notice-card li {
    color: #547d99;
    margin-bottom: 10px;
    font-size: .92rem;
}

.promo-card {
    background: #fff;
    border-radius: 12px;
    overflow: hidden;
    border: 1px solid var(--ty-border);
    margin-bottom: 12px;
}

.promo-card .head {
    color: #fff;
    font-weight: 800;
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 10px 14px;
    font-size: 1rem;
}

.promo-card .body {
    padding: 14px;
    color: #547d99;
    font-size: .9rem;
}

.tag-mini {
    background: rgba(255, 255, 255, .18);
    color: #fff;
    font-size: .72rem;
    padding: 2px 8px;
    border-radius: 999px;
    font-weight: 700;
    margin-left: 6px;
}

.text-link-back {
    color: #1f9cda;
    text-decoration: none;
    font-weight: 700;
    display: inline-block;
    margin-bottom: 14px;
}

@media (max-width: 1200px) {
    .layout {
        grid-template-columns: 1fr;
    }

    .sidebar-left,
    .sidebar-right {
        display: none;
    }
}

.faq-answer {
    padding: .75rem 1rem .75rem calc(1rem + 44px);
    color: #5a7a8a;
    font-size: .875rem;
    line-height: 1.6;
    border-top: 1px solid #edf2f6;
}

.faq-question {
    display: flex;
    align-items: center;
    justify-content: space-between;
    cursor: pointer;
    width: 100%;
}

.faq-chevron {
    transition: transform .25s ease;
    flex-shrink: 0;
}

.faq-item.open .faq-answer {
    display: block;
}

.faq-group-title {
    margin-top: 1.5rem;
}

.faq-group.hidden {
    display: none;
}

.faq-item.hidden {
    display: none;
}

#noResults {
    display: none;
    text-align: center;
    padding: 2rem;
    color: #8aa1b1;
    font-size: .95rem;
}


.faq-question {
    align-items: center;
    justify-content: space-between;
    width: 100%;
    background: none;
    border: none;
    padding: 0;
    text-align: left;
    cursor: pointer;
}

.faq-chevron {
    transition: transform .25s ease;
    flex-shrink: 0;
}

.faq-question[aria-expanded="true"] .faq-chevron {
    transform: rotate(180deg);
}

.faq-answer {
    padding: .75rem 1rem .75rem calc(1rem + 44px);
    color: #5a7a8a;
    font-size: .875rem;
    line-height: 1.6;
    border-top: 1px solid #edf2f6;
}

.faq-group.hidden {
    display: none;
}

.faq-item.hidden {
    display: none;
}